Customer Service Policy on providing goods, services, or facilities to people with disabilities.
Newport Private Wealth Inc. (“Newport”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and Ontario’s accessibility laws. Newport will comply with both the Ontario Human Rights Code and AODA.
Newport’s Multi-Year Accessibility Plan
Newport fully supports the standards of the Accessibility for Ontarians with Disabilities Act and has developed plans to implement them in our organization. Our Multi-Year Accessibility Plan outlines what we will do to remove and prevent accessibility barriers in our organization for clients, visitors, and employees.
Newport is committed to serving people with disabilities who use personal assistive devices when accessing our goods and services. We will ensure that employees are trained and are familiar with various assistive devices that may be used by clients and visitors with disabilities while accessing our services or facilities.
Newport is committed to communicating with people with disabilities in ways that will take into account their disability. We will ensure that employees who communicate with clients and visitors are trained on how to interact and communicate with people with various types of disabilities.
Service Animals and Support Persons
Newport welcomes clients and visitors with disabilities who are accompanied by a service animal or support person to our premises. At no time will we prevent a client or visitor from having access to their service animal or support person while on our premises. We strive to ensure that employees involved in dealing with clients and visitors are appropriately trained in how to interact with clients and visitors in these cases.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services for clients and visitors with disabilities, Newport will provide notice of the disruption to the facilities or services usually available to people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate services or facilities, if available.
If a client arrives at the premises and there is a last-minute disruption to the services or facilities available for people with disabilities, the client or visitor is asked to contact Newport’s main line 416-867-7555 or toll free 1-866-534-5402 for immediate assistance.
Newport will provide accessible customer service training to all employees who provide services to our clients. New employees will receive accessible customer service training as part of the new hire orientation. All employees will receive supplemental training when changes are made to these policies, procedures, and regulatory guidelines.
Training will include educating employees on:
- the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- how to assist a client or visitor who is having difficulty accessing our services
our policies and procedures relating to the provision of products or services to clients and visitors with disabilities.
Notice of Availability of Documents
Newport will provide documents in an accessible format or with communication support upon request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost. To request this service please contact us at email@example.com or at 416-867-7555 or 1-866-534-5402 for assistance.
Modifications to This or Other Policies
Any policies of Newport that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Newport is committed to continually learning about our clients, their priorities and needs and to improving access to our products and services. Newport welcomes feedback on how we provide accessible customer service. Newport will make sure that its feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Individuals who wish to provide feedback on the way we provide services to our clients and visitors or feedback on our facilities to people with disabilities are welcome to contact us in any of the following ways:
Main Line: 1-416-867-7555
Toll Free: 1-866-534-5402
Newport Private Wealth Inc.
469 King Street West, 4th Floor
Toronto, ON M5V 1K4
Attention: Accessibility Officer
We will use our best efforts to address or respond to a client or visitor’s feedback as soon as possible.